Terms and Conditions

Dear Customer,

We inform you that the general sales conditions set forth indicate, in compliance with the regulations to protect consumers, the conditions for online purchasing of the products you are interested in, on the website www.surfacecares.com, safely, easily and conveniently.

Therefore we invite you to read them and accept them in order to procede with the purchase. By confirming the order you will be automatically acepting the following conditions:

Art. 1 OBJECTIVE

These general conditions of sale rule the sale of products marketed by SURFACE di Ilario Schiattarella, with registered office at Via Giorgio Merula 13, 20142 Milan (MI), via the internet website www.surfacecares.com to consumeing users. The General Conditions of Sale shall take effect on the date of acceptance of the same, by the customers of our website, which is in effect an acceptance pursuant to art. 1341 of the Italian Civil Code. SURFACE reserves the right to modify at any time the current general terms and conditions of sale by editing them on the website.

Art. 2 PURCHASE

The purchase of products is through access to the website and later registration. For each product there is a description of its main features available on the website. All support information for purchasing are intended as mere material for general information; it is understood that the picture accompanying the description of the product may not be fully representative of its features but may differ in color, size, products. A correct order is confirmed by SURFACE with an automatic response by e-mail, sent to the email address supplied by the customer at the time of his registration. This confirmation message will contain an “Order Number” to be used in case of any communication with SURFACE. The message will include all data entered by the customer who agrees to verify the correctness and to promptly communicate any corrections. In the case of non-acceptance, SURFACE ensures timely notification to the customer.

Art. 3 PAYMENT

All prices on the website shall be construed as prices to the public and therefore inclusive of Value Added Tax (VAT). Prices may change without prior notice and the only price to be considered to be the correct one, is the one indicated at the time of order confirmation. On certain products that are subject to promotional price, SURFACE promotions reserves the right to accept orders by reducing the total amount of items, upon notice and acceptance by the customer, the failing of which  will determine an order cancellation. PAYMENT: It is possible to choose to pay through PAYPAL secure payment system that allows you to make payments online with the highest safety standards and Buyer Protection from computer fraud. It is not necessary to have a Paypal account to complete the payment, and you can use the system with credit cards. The Paypal circuit accepts Visa, Mastercard, Visa Electron, Postepay, Discover, Master Card Aurea. When paying by wire transfer the goods will be dispatched only after having verified the transfer to our bank account, usually not earlier than after 3/5 working days. The transfer should be made to SURFACE di Ilario Schiattarella Banca Intesa San Paolo IBAN: IT06R0306901614100000003260. To have a faster shipping it is necessary to send the receipt of the payment to: info@surfacecares.com For more information or to receive support please contact SURFACE by e-mail: info@surfacecares.com

Art. 4 SHIPPING

In order to ensure an accurate and timely delivery to customers, SURFACE ships only via DHL.  For each order SURFACE will print either a receipt or a Transportation Document relative to the order, followed by the creation of the invoice according to current laws. For each invoice, the information provided by the customer at the time of the order will be used. The customer may request a copy of the invoice or receipt within a period of fifteen days from the purchase. The are no shipping costs within Italy for amounts equal to or greater than € 50,00 in all other cases, costs will be charged to the customer. We will be adding the shipping costs, by specifying them clearly before the order is confirmed, upon confirmation and also at final validation. For deliveries within the European Union the cost is € 10.00 for shipments less than € 75,00 and free for orders over € 75,00. Upon delivery, the customer is required to check: a) that the packaging is intact, not damaged or wet or otherwise altered; b) that the number of packages is as specified by the Transportation Document. Any damages to products or their packaging, or any mismatch of indications, must be immediately reported to the courier and notified by writing “written request of verification (riserva di controllo scritta)” on the proof of delivery of the courier. Once the courier has signed the document, the customer can not make any objection about the conditions of the item that was delivered. If you fail to collect the item within 5 working days after its storage at the warehouses of the courier, after they repeatedly failed to deliver it to the address specified by the customer at the time of the order, due to the absence of the recipient, the order will be considered as closed, and subject to the possibility of proceeding to a further delivery at the recipient’s expense.

Art. 5 WARRANTY

SURFACE does not provide any additional product warranty other than that provided by individual producers as provided from law.

Art. 6 RIGHT OF WITHDRAWAL/RETURN

Pursuant to and within the limits of Art. 64 of Legislative Decree no. 206 of 6 September 2005 (IT), the customer has the right, within 10 working days of delivery of any purchased products, to exercise the right of withdrawal, guaranteed by law, consisting in the right to return the products received and have the money refunded. This right applies to all products contained in www.surfacecares.com website. To return the goods, use the original packaging, and write on the back of the transport document the reasons for returning it. To exercise the right of withdrawal, the Customer must contact SURFACE at the e-mail address info@surfacecares.com Upon receiving the communication, SURFACE will notify the customer of the procedure and the return number. The customer shall promptly arrange the shipment addressed to SURFACE. The transport costs and the responsibility of the goods during shipment, as ruled by law, shall be borne by the customer. It is recommended that you insure the goods with the courier of choice, taking care to carefully pack the goods and, where possible, by inserting them into an outer box, without damaging the original packaging by means of adhesive tapes, labels, etc. The product must be returned inside its original packaging along with all its parts and accessories. In case a transportation damage occurred during the return, SURFACE will communicate the same to the customer within five working days of the delivery of the goods, allowing him to file a claim with the carrier used for delivery. The damaged goods will be available for return and the withdrawal request will be simultaneously canceled. Unless repairing costs will be undertaken, SURFACE will refund customers fully within 14 days, counting from the day the purchased goods were received, by canceling the credit card charges, or by wire transfer to the bank account specified by the customer. The right of withdrawal is lost if the products are returned in damaged conditions (for reasons other than transportation), incomplete, with missing parts, or with a damaged packaging. WITHOUT EXCEPTION we do not refund packages that were opened or used. This article is of informative nature on the right of withdrawal pursuant to Art. 47 of Legislative Decree. N. 206/2005 (IT).

Art. 7 LIABILITY

SURFACE guarantees to consumers that all products provide users with the quality standards recognized by applicable law at the national and local scale and with any other parameter required by retail markets. SURFACE shall have no liability, direct, indirect or of any other nature, towards the consumers or any third parties in the event that the products are used in a way that is not in accordance with the purpose of use of the goods or for any damages arising from manufacturing defects not specified by the terms of Article 5.

Art. 8 APPLICABLE LAW

This sales contract between the customer and SURFACE is sealed in Italy and ruled by Italian law. Unless otherwise stated, respective Italian law will be applied. For the resolution of disputes arising from the conclusion of this sales contract, the local jurisdiction is that of the Court of Milan (MI), to which SURFACE refers. Pursuant to Article 1341 and Article 1342 of the Italian Civil Code the Parties, according to the terms and conditions set out in these Conditions of Sale and, in particular, the conditions and Articles 2, 3, 4, 5, 6 , 7 and 8 of this Agreement, specifically declare their consent, without any possible exception.

Art. 9 FREE SAMPLE

Every order at surfacecares.com comes with free samples from our skincare range. If a product has a sample available, you will see a “Get A Free Sample” button under the product description. You can also browse all of our samples from the samples page, which you can find under the Shop section. For every samples order will be charged only the shipping cost. You can order a maximum of 1 samples per reference.